SHIPPING & RETURNS

SHIPPING POLICY

We want to get you your castings as soon as possible. That’s why we make every effort to process your order quickly so you can put your castings to use sooner.

Nature Walk Castings offers free, domestic USPS First Class postage on orders over $49 USD. USPS Priority Mail postage is also available.

International shipping options are available via USPS First Class International or USPS Priority Mail International postage.

International shipments may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. As the buyer, you are responsible for paying any additional costs such as duties, taxes, and customs clearance fees. Nature Walk Castings does not have any responsibility on these additional charges that may apply. Nature Walk Castings is unable to predict which of these fees, if any, will be applied.

Refunds for lost or damaged packages are issued after the insurance claim process is complete

Reminder: All custom and made-to-order products will require additional processing time.

SHIPPING HOLIDAYS

Nature Walk Castings and USPS will not be shipping or delivering on the following dates. New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and New Year’s Eve.

RETURN POLICY

We want to be sure you’re happy with your castings. If you’re not satisfied with your purchase, you can return it for a refund within 30 days of your purchase, provided it is unused and in its original packaging.

For all returns, you will be responsible for return shipping costs. You must use USPS to return your items. We recommend retaining the tracking number of your return for your records.

All original and return shipping costs are non-refundable unless the merchandise was shipped incorrectly. Merchandise returned 50 days after the original purchase date is not eligible for refund.